Last Updated: Jan 1st 2026
This Privacy Policy outlines how King Smash Repairs (NSW) Pty Ltd
ABN 57 142 956 554,
trading as King Bros Smash Repairs,
(“we”, “our”, “us”) collects, uses, stores, and protects your personal information.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We take your privacy seriously and only collect information necessary to provide our services.
King Smash Repairs operates two locations:
7B Ben Boyd Drive, Eden NSW 2551
Factory 1, Munje Street, Pambula NSW 2549
We provide smash repairs, spray painting, ADAS calibration, roadside assistance, accident towing, heavy towing, and breakdown towing across the Far South Coast and Snowy Mountains.
For privacy enquiries:
Phone: (02) 6496 1210
Email: admin@kingsmashrepairs.com.au
We may collect the following information directly from you when you use our website, call us, send an email/SMS, request a tow, or make an enquiry:
Name
Phone number
Email address
Vehicle details (make, model, registration number)
Description of damage or towing need
Location details for towing
Information supplied in general enquiries
Photos if you send them to us
Website analytics data (cookies, tracking pixels, device/browser info)
We do not collect personal information from children under 18.
We do not intentionally collect sensitive information through our website.
Some sensitive information (e.g., licence details, insurance info) may be collected only during repair bookings via our external provider (iBodyShop).
Repair bookings, vehicle inspections, photo uploads, job tracking, and SMS updates are managed through:
This system may collect:
Driver licence information
Insurance policy details
Photos of vehicle damage
Repair documentation
SMS communication data
Customer contact details
iBodyShop’s own Privacy Policy applies to all data collected within their platform:
https://www.ibodyshop.com/privacy-policy?region=AU
We do not store this information on our website.
We collect information when you:
Submit a website form
Email or call us
Request towing or roadside assistance
Book a repair through iBodyShop
Respond to SMS updates (sent via iBodyShop)
Interact with our website using tracking cookies
We may also receive information from insurers, assessors, or roadside assistance providers with your consent.
Our website uses:
Google Analytics
Google Ads tracking
Meta/Facebook Pixel
These tools collect non-identifying technical data such as:
Pages visited
Time spent on site
Geographic region (approximate)
Referring sites
Device and browser type
This helps us improve our website and service quality.
You may disable cookies in your browser settings.
We use your personal information to:
Respond to enquiries
Provide towing services
Diagnose repair needs
Communicate about job status
Send SMS updates (via iBodyShop)
Prepare quotes and job assessments
Coordinate with insurers (when authorised)
Enhance website functionality
Ensure service safety, quality, and compliance
We do not use your personal information for direct marketing.
We do not sell or rent your information to anyone.
We may share your information with:
iBodyShop (repair workflow system)
Insurance companies (when authorised by you)
Our email service providers (Gmail and Microsoft)
Towing operators within our company
Website analytics providers (Google, Meta)
Law enforcement where legally required
We do not send personal information overseas.
We do not share information with unrelated third parties.
We take reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Modification
Disclosure
Data stored in iBodyShop is protected under their infrastructure.
Website and email data is protected through Google and Microsoft systems.
If iBodyShop notifies us of a data breach, we will notify affected customers where appropriate.
If you would like to update or correct information you have provided through our website (such as name, phone number, or enquiry details), you may contact us at:
Email: admin@kingsmashrepairs.com.au
Phone: (02) 6496 1210
We do not currently provide direct access to repair-management data stored within iBodyShop.
There is no fee for requesting corrections.
If you have a privacy concern or believe your information has been mishandled, you can contact us directly:
Email: admin@kingsmashrepairs.com.au
Phone: (02) 6496 1210
If you are unsatisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
We may update this policy from time to time. The latest version will always be available on our website.
Your continued use of our website or services indicates acceptance of any changes.
END OF PRIVACY POLICY
